Providing your personal data to us is voluntary. However, we may not be able to fulfill your reservation and your experience may be affected if certain personal information is not provided.
Who is Balmar Experiences?
We are a boutique travel agency based in Split, Croatia that designs, creates and operates personalized travel services for our partners, clients and guests travelling through Croatia and the neighboring regions.
For the purposes of relevant data protection laws, our agency with whom you contract will be the primary controller of your personal data.
Information we may collect from you
We will collect information from you through our online Travel Request or Contact Us forms, over the phone when you call, and when you send emails and other forms of messaging. If you are travelling with any other people, you must ensure that they understand how their information will be used and that they have given their permission for you to share it with us.
We require some personal information in order to fulfill our contractual agreement with all of our travelers. The information we collect is the minimum amount necessary in order to prepare a bespoke travel itinerary and make essential reservations on your behalf. Your information will be stored for internal record keeping purposes on our secure servers for a period of three years. We will use your information to help us improve our services.
Through discussion of your travel plans with Balmar Experiences, we may collect the following personally identifiable information in order to communicate with you;
your full name, date of birth, gender (i.e. male/female/other), title, postal address, phone number, email address, next of kin, dietary requirements, height and weight, travel insurance details, passport details (including nationality and city of birth), passport scan, visa application, visa page scan;
we may also ask for medical / health information, such as pre-existing medical conditions, if you have a disability, medication that requires refrigeration, food allergies etc., some of which is considered sensitive information or special category data under relevant data protection laws; and any additional information you provide during the booking process to check if a trip is right for you, which may include personal information.
We will also use this information for communication purposes, for example we will send you offers and news about our company. We will send you these if you have opted in to receive them. If you would like to unsubscribe from this communication at any time, you can contact us at email@example.com. Alternatively, there will always be an ‘unsubscribe’ link at the very bottom of every email.
3rd party disclosure of your information
Balmar Experiences does not rent, sell or share the personal information we hold with any 3rd party organizations for the purposes of marketing products or services. Your data is never given to advertisers.
It is necessary for our agency to share your information with our contractors, service providers and suppliers in order to fulfil our business obligations as a tour operator.
A cookie is a small text file which is added to your computer’s hard drive whenever you visit or navigate a website. Cookies can serve many functions across the web; most commonly cookies are used to analyze web traffic and web applications.
We use Google Analytics tracking cookies to identify which pages are most popular on our website and which content is most engaging to our travelers. These cookies have a very short retention rate and will automatically be removed from your hard drive after this period.
The cookies we use help us provide you with a better website experience and a more enriching experience with Balmar Experiences. A cookie does not give us access to your hard drive or any personally identifiable information about you. If you wish, you can automatically decline cookies within the privacy settings of your chosen web browser.
We may use a payment gateway to facilitate payment. To make a payment via credit card for your tour / travel services, you will use the secure online booking engine on the relevant website or you will call your travel agent directly. In some limited cases you may provide us with your credit card or bank details over the phone; for example if Balmar Experiences needs to provide you with a refund, your bank details may be collected and recorded by us for the purposes of providing the refund only.
Photo and Video
When you are travelling with us, as part of your experience a photo or video may be taken either by your tour guide, group leader, or an employee of Balmar Experiences. We care about your privacy so if you do not wish for your photograph to be taken at any time, or to be included in any video, please let your tour guide or the photographer know. Any photos taken by Balmar Experiences staff will not be used for marketing purposes without your prior knowledge.
Right of access
We are happy to provide unfettered access to the information that we hold about you. If you would like to request a copy, please send a request to firstname.lastname@example.org or using our Contact web form here.
Right of rectification and edit
It is imperative that the information we hold on file for you is up to date and accurate. We are more than happy to make changes to your information at any time. If you would like to rectify any of your information, please send a request to email@example.com.
Our postal address is;
Šime Ljubića 10
+385 95 899 2351
Email for privacy and data requests;